Administration support for a UK operation
The work that has no owner in a new subsidiary: orders processed, customers answered, suppliers set up, documents chased. It falls to whoever is least busy, which is usually the person you hired to sell.
The administrative work a new subsidiary generates
Every new subsidiary generates a layer of work that is no one's job: the order, the invoice query, the supplier form, the document the bank wants. It lands on whoever is least busy, which in a new subsidiary is almost always the person hired to sell.
What you get
- Order and enquiry handling
- Customer support during UK hours
- Supplier onboarding and records
- Document collection and chasing
- Data and database tidying
- Escalation to the UK manager
What we do
Orders and enquiries
Processed and answered during UK business hours rather than overnight from another timezone.
Money-related customer support
Invoice queries, statements, remittances and payment arrangements, answered by someone who can see the invoice and the contract.
Supplier onboarding
Forms, bank detail verification, purchase order setup and the records that make the payment run work.
Document chasing
The signed contract, the certificate, the proof of address. Unglamorous, blocking, and the reason things sit still.
Data kept tidy
Customer and supplier records, so the ledger reflects reality rather than three spellings of the same company.
Anything commercial escalated
To the UK manager, quickly and with the context attached. We do not make commercial decisions for you.
Every new subsidiary generates a layer of work that is no one's job. Someone has to process the order, answer the customer who replied to the invoice, get the new supplier onboarded, chase the signed contract, and find the document the bank asked for. In a UK operation of three people, that lands on whichever of them is least busy, which is almost always the person you hired to sell.
What we pick up
- Orders and enquiries. Processed and answered during UK business hours rather than overnight from another timezone.
- Customer support on anything money-related. Invoice queries, statements, remittance chasing, payment arrangements. These come to finance anyway, so answering them here removes a handover.
- Supplier onboarding. New supplier forms, bank detail verification, purchase order setup, and the records that make the payment run work.
- Document chasing. The signed contract, the certificate, the proof of address the bank wants. Unglamorous, blocking, and the reason things sit still.
- Data tidying. Customer and supplier records, so the ledger reflects reality rather than three versions of the same company name.
Why this sits with the finance team
Because most of it is finance-adjacent and the handover is the expensive part. The person answering an invoice query should be able to see the invoice, the payment history and the contract without asking anyone. Splitting that between a virtual assistant and an accountant creates a queue in the middle.
The limits of the service
It is not a call centre and it is not a substitute for a UK manager. Anything that needs a commercial decision goes to your person, quickly and with the context attached. What we remove is the volume of small tasks that would otherwise consume their week.
How it is priced
By the amount of work rather than per task, agreed in advance and reviewed as the UK operation grows. Most subsidiaries need a few hours a week in year one and either more or none by year two, depending on whether they have hired.
What we need from you
- What is currently landing on your UK person that should not be
- Access to the systems the work happens in
- Who decides anything commercial
- The tone you want used with your customers
Common questions
Is this a virtual assistant service?
It overlaps, with one difference: the people doing it also run your bookkeeping, so anything money-related is answered rather than passed on.
Can you answer our phone?
Yes, with a UK number answered in the company's name during UK hours. That sits on the virtual office page.
What if something needs a decision?
It goes to the UK manager or whoever you nominate, with the context attached, quickly. We do not make commercial decisions for you.
How is it priced?
On the volume of work, agreed in advance and reviewed as the operation grows, rather than per task.
Related services
Registered office and mail handling
QuotedA UK address, post handling and a UK phone number
Registered office and business address, post opened and forwarded the same day, and a UK phone number answered in the company's name during UK hours.
Agent for service of documents
QuotedA named person in the UK to accept legal documents
A named agent authorised to accept service, with anything received scanned to you the same day and flagged for what it is and what the deadline is.
Setting up a UK subsidiary
QuotedIncorporation and the registrations that follow
Incorporation, the ownership register, identity verification for each director, then corporation tax, PAYE and VAT registrations. One fee, everything a new UK company must have.
Get a fixed quote
Tell us where the parent company is and what the UK operation has to do.
